8Flow.ai launches an enterprise-grade personalized workflow automation engine for customer support
8Flow.ai launches an enterprise-grade personalized workflow automation engine for customer support - with a seed funding round of $6.6 million led by Caffeinated Capital, with participation from BoxGroup, Liquid2, HNVR, and Trilogy.
Who it helps: Customer support agents that perform repetitive manual tasks and have to switch between various applications.
- The tool integrates with platforms like Zendesk, ServiceNow, and Salesforce Service Cloud.
- The Chrome extension automates copying and pasting relevant data between applications.
- Reduces the number of clicks and allows agents to focus on decision-making.
Automation and AI:
- The data collected is used to train machine-learning models for personalized AI-led workflows.
- 8Flow aims to build an engine that learns across different roles and departments.
- Once data is collected it can auto-complete tasks anywhere.
- 8Flow also provides coaching to guide agents to the desired path.
What's Next: 8Flow is starting with Customer support but eventually aims to build an engine that can help other personas.
The product is not publicly available yet, 8Flow is working with a handful of customers, and customers can signup to get early access here - 8Flow Early Access
8Flow.ai - Personalized Automations
8flow.ai - AI and automation for Customer Support Agents.
